Shipping Policy

1/1/2014

Shipping Time --

All ready to ship{RTS} orders will be shipped out within 24-48 hrs after payment clears, I will contact you if it takes longer. 

How soon will orders ship?
We process orders within 3-7 business days. 
Embroidery orders are process within 10 business days. 
Orders are shipped in the order that we receive them. They are then shipped USPS first class mail or priority mail depending on weight.

How often do you ship?
We ship Monday-Friday, except on Holidays. If the USPS is open, we are shipping =) 

Can we insure our orders?
Yes! We highly suggest everyone purchases shipping insurance. Please note, we are responsible for your purchase until it reaches the Post Office. Once it reaches the post office it is no longer under our control. We highly recommend purchasing shipping insurance to protect yourself in case of damage during shipping or your package gets lost. If you decide to not purchase insurance and your item is lost or damaged by USPS we are not responsible, nor can we offer a refund. If an issue arises, it is the buyers responsibility to contact the USPS. Once shipped, Kemaily will provide you with a tracking number so that you may stay in contact with your order.


Please be sure to input the correct address.  Kemaily is not responsible for returned packages.  Please be sure to double check your shipping address before purchase, otherwise we will need to reship and postage will need to be purchased. If postaged is not purchased, the order will be refunded minus postage cost and a 20% restocking fee. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.